OPERATORS · NOT CONSULTANTS

The Team Behind the Results.

Tricycle is an operating organization built by people who have run loyalty programs at scale, architected platforms under production pressure, and produced creative inside compliance constraints.

The advisory recommendation and the operational consequence land on the same desk.

tricycle
Studio · Platform · Intelligence

1996

Independent Since

120M+

Members Supported

300+

Specialist Network

Practitioner-led

From Decision to Delivery

LEADERSHIP

Leadership & Practitioners

The people setting direction are also responsible for how the work is designed, governed, and delivered.

InsightsOutward

Don Hughes

Principal & Platform Architect

Don is a principal of Tricycle and the creator of InsightsOutward. Prior leadership at ESC Loyalty and Kobie Marketing shaped his approach to enterprise loyalty technology across retail, financial services, healthcare, entertainment, and travel. He built the original I/O CORE Loyalty Platform and I/O Fabric requirements framework from hundreds of implementations and remains the architectural authority behind major I/O CORE releases.

Co-Architect, InsightsOutward
Leadership, ESC Loyalty (TSYS)
Authored I/O CORE Architecture

Studios

Randy Rosenthal

Founder & Creative Strategist

Randy founded Tricycle in 1996 and has produced interactive media since 1989. He built the regulated-industry creative operation behind Tricycle Studios, working with Johnson & Johnson and major agency networks. His published work spans content marketing, consultative selling, and the cognitive science of brand decision-making. He continues to connect creative strategy directly to the production systems responsible for delivering it.

Producing Interactive since 1989
Published Thought Leader
Founded Tricycle, 1996

Studios

Adri Odu

COO & Head of Studios

Adri runs Tricycle's creative and operational engine as COO and Head of Studios. Her background spans television production at WUSF-TV and modern media production. She built and manages the network of 300+ regulated-industry specialists, along with the productivity benchmarks and quality-review process supporting more than 400 concepting campaigns annually for J&J, 3M, and Becton Dickinson.

Manages 300+ Specialists
400+ Annual Concept Campaigns
Background: WUSF-TV Production

Regulated Healthcare

Dr. Yasaman Mohadjer

Chief Medical Officer

As Tricycle's Chief Medical Officer, Dr. Yasaman Mohadjer brings more than 20 years of clinical experience to the organization's understanding of healthcare audiences and regulated communications. She is a board-certified ophthalmologist and fellowship-trained oculoplastic and reconstructive surgeon. Her training includes the University of Alabama School of Medicine, Saint Louis University, and Washington University School of Medicine.

Board-Certified Ophthalmologist
Fellowship-Trained Oculoplastic Surgeon
Washington University OPRS Fellowship

InsightsOutward

Kyle Wenzel

Platform & Digital Experience

Kyle develops the InsightsOutward interface layer through which enterprise teams use I/O Loyalty OS™, I/O Procurement Intelligence™, I/O Sovereign AI + Sage™, and I/O Creative Profiler™. Before joining Tricycle, he served as a Clinical Director in precision ophthalmology. He brings that process discipline to front-end architecture, translating platform infrastructure into governed workflows for the clients and agencies using it.

Front-end Architect, I/O Layer
Former Clinical Director (Precision)
Digital Experience Lead

Advisory & Loyalty

Michael Hemsey

President & CEO

Michael brings 33 years of loyalty marketing and technology leadership to Tricycle. Before joining as President and CEO, he served as EVP of Merkle's Loyalty Solutions Group and spent nine years as President of Kobie Marketing. Earlier roles at TSYS, ESC Loyalty, and BroadVision built a foundation spanning loyalty mechanics, financial technology, and enterprise software. At Tricycle, he aligns loyalty strategy with the platform and operating decisions required to deliver it.

EVP, Merkle Loyalty (Dentsu)
President, Kobie Marketing (9 yrs)
Leadership at TSYS (ESC Loyalty)

ACCOUNTABILITY

How Leadership Stays Accountable.

Creative Accountability

Studios leadership owns the production discipline from brief through review, keeping creative quality and compliance readiness inside the same operating process.

Platform Accountability

Platform decisions stay connected to the people responsible for the architecture, so client requirements are evaluated against how the system actually operates.

Strategy Accountability

Advisory recommendations are shaped by practitioners who have operated loyalty programs and remain accountable for whether the model can be executed.

YOUR NEXT STEP

Work With the People Behind the Work.

Bring us the operating problem in front of you—or explore where your own experience could contribute to the team.